Investigation of the determinants of user satisfaction in social mass housings in Edirne during the COVID-19 period

The pandemic, with increased time spent at home, has heightened the importance of user satisfaction as needs have evolved. We aim to evaluate user satisfaction in COVID-19-era state-built mass housing and contribute to mass housing design literature.
The study focused on social housing in Edirne, analyzing architectural observations, surveys, demographic information, house characteristics, and spatial adequacy. Correlation and regression analyses explored satisfaction relationships, factors affecting satisfaction, and their influence. User satisfaction is influenced by demographic characteristics, with insufficient living spaces due to the pandemic causing structural changes. Structural, environmental, interior, location, and access features significantly impact satisfaction, with structural features having the most significant impact.
Maximizing thermal comfort, ensuring high resistance to disasters, and maintaining good physical condition are the key factors that positively affect user satisfaction. However, poorquality sound insulation materials and craftsmanship standards decrease satisfaction levels. It has been found that users prefer houses located near the city center. Additionally, users consider the environmental and green spaces of the house more important than its interior features.
Satisfaction with houses is greatly influenced by their structural and environmental features. It has been recognized that green areas and social spaces are essential and should be increased. Furthermore, flexible space planning has been emphasized to ensure the house can adapt to changing living conditions.