User Satisfaction in Urban Parks: Ankara Kugulu Park Case

Nil�fer G�rer¹, Aysu U�urlar²
¹Department of City and Regional Planning, Akdeniz University Faculty of Architecture, Antalya, Tukey
²Department of City and Regional Planning, Y�z�nc� Y�l University Faculty of Engineering and Architecture, Van, Turkey

Urban open spaces and green areas, particularly urban parks, are the most critical areas for meeting people�s physical and psychological needs, as well as improving the users� quality of life in urban areas by creating places for people to escape from the artificially built environment. The user density is defined by the activity opportunities that are served by urban parks and the location and accessibility of the parks. Moreover, these factors are also effective for defining the level of user satisfaction. Within the scope of the present study Ku�ulu Park, which caters to different social groups and is well known to urban inhabitants, is studied. This park is an important example for the city, considering it is used densely yearlong despite limited activity opportunities owing to its limited area. While querying user satisfaction, the constraints and user expectations are introduced in this study. The findings indicate that user satisfaction is more related to the quality and density of green areas, the quality of the provided services, and the cleanness and maintenance level of the park in comparison to the size of the park and activities provided. Thus, the results support the importance of small, high-quality, functional green urban spaces at remote locations compared to easy-to-access, large-scale leisure areas downtown.

Keywords: Urban open spaces, urban parks, Ku�ulu Park, user satisfaction

Kent Parklar�nda Kullan�c� Memnuniyeti: Ankara Ku�ulu Park �rne�i

Nil�fer G�rer¹, Aysu U�urlar²
¹Akdeniz �niversitesi, Mimarl�k Fak�ltesi, �ehir ve B�lge Planlama B�l�m�, Antalya
²Y�z�nc� Y�l �niversitesi, M�hendislik Mimarl�k Fak�ltesi, �ehir ve B�lge Planlama B�l�m�, Van

Kentsel a��k ye�il alanlar ve bu kapsamda �ne ��kan kent parklar�; ki�ilerin bedensel ve ruhsal dinlenme ihtiya�lar�n� kar��laman�n yan� s�ra, gerek kentsel ya�am kalitesini artt�ran en �nemli bile�enlerden birisi olmalar�, gerekse h�zl� kentle�me etkisi ile artan yap�l� �evreden ka�� alanlar� yaratmalar� sebepleri ile �nemli kentsel i�lev b�lgeleri aras�nda yer almaktad�rlar. Kent parklar�n�n sundu�u aktivite olanaklar�, alan�n bulundu�u b�lge ve eri�ilebilirli�i, kullan�c� yo�unlu�unu tan�mlarken, ayn� zamanda parklar�n kullan�c� memnuniyeti seviyelerini de belirlemede etkili olmaktad�r. Makale kapsam�nda, Ankara�n�n kent b�t�n�nde, kentli n�fusu taraf�ndan en �ok bilinen ve farkl� sosyal gruplara hitap eden parklardan birisi olan Ku�ulu Park ele al�nmaktad�r. Park; alan k�s�tl�l�� ve bundan kaynakl� s�n�rl� aktivite imk�n� bulunmas�na kar��n, kullan�c� yo�unlu�u bak�m�ndan y�l�n her d�neminde yo�un kullan�lan, kent �l�e�inde �nemli bir �rnek niteli�indedir. �al��ma e� zamanl� olarak kullan�c� memnuniyetini sorgularken, ayn� zamanda kullan�c�lar a��s�ndan k�s�tl�l�klar� ve beklentileri de ortaya koymaktad�r. �al��ma ile elde edilen sonu�lar ��nda, kullan�c� memnuniyetinin; alan b�y�kl�� ve aktivite say�s�ndan �ok, alan�n sahip oldu�u ye�il dokunun niteli�i ve yo�unlu�u, alanda sunulan hizmetlerin kalitesi, alan�n bak�ml� ve temiz olmas� ile ili�kili oldu�u s�ylenebilir. Bu durum, �zellikle t�m kentlilerin kolay eri�ebildi�i kent merkezlerinde b�y�k alanlar yaratma �abas� yerine k��k ama kaliteli ve i�levsel a��k ye�il alanlar�n yarat�lmas�n�n da kentsel ya�am kalitesi a��s�ndan �nemini destekler niteliktedir.

Anahtar Kelimeler: Kentsel a��k ye�il alanlar, kent parklar�, Ku�ulu Park, kullan�c� memnuniyeti.

Nil�fer G�rer, Aysu U�urlar. User Satisfaction in Urban Parks: Ankara Kugulu Park Case. Megaron. 2017; 12(3): 443-459

Corresponding Author: Nil�fer G�rer, T�rkiye

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